We are sad to hear you may need to cancel your trip. If you have purchased Insurance that included cancellation coverage, then you very well may be eligible to open a claim for a refund with the insurance company.
For more details on how to open a claim, please see our article: I would like to open a claim. How do I contact the insurance company.
Alternatively, if you can find a replacement to take over your spot on this trip, we can submit a name change request for your reservation to our supplier. For full details, please see our article: Changing the name on your reservation.
If you are cancelling and inquiring about our cancellation policy, please check out the information here: I need to cancel my #TripofaLifetime.