If you are looking to file a claim through insurance, whether it is due to cancellation or an expense from your trip, then you will need to contact the insurance company directly to initiate the claim.
If you are one of our Canadian travelers, then you will have coverage through Manulife Insurance. You can contact a representative at this number: 1.855.603.5573.
You will need to provide the Manulife representative with your full name and date of birth to receive assistance.
*If they are having trouble locating you in their system, be sure to mention you are listed under a group policy with S-Trip!
If you are one of our American travelers, then you will have coverage through Travel Guard Insurance. You can contact a representative at this number: 1.800.826.7791 .
Before contacting Travel Guard, send us a message and we will provide you with the group policy number. Once you have this, you are free to contact Travel Guard to begin opening your claim.
All claim eligibility is at the discretion of the insurance company.