Missed a payment

If you miss your monthly payment date your status will change to Active Overdue and will then change to PENDING if you miss two in a row. Pending status means that you no longer have a space on the trip.

You can go to your online My Profile and submit your payment at any time. If you are unable to make your payment at all, please contact our Help Desk and we can make other arrangements with you.  Keep in mind you do not want to miss two monthly payments in a row. The best way to ensure you never miss a payment is to have an active credit card on file and authorize 'Autopay' so that your payments come out automatically each month. 

Follow
Have more questions? Submit a request
Powered by Zendesk