We would hate for you to miss the trip of a lifetime. Call or email us and we can try to figure out how to ensure you don't miss this opportunity.
If your intention is to actually cancel:
- Review the Terms & Conditions and/or Insurance Policy
- Send us a very clear email stating that you wish to cancel your file, including your name, passenger code, group name, trip and destination.
- Call us during business hours (Monday – Friday 9AM – 9PM EST) at 1.866.627.8747 and talk to one of our Help Desk Staff.
Review and know the Terms & Conditions
We don't want to see you go, but if you really have to cancel please keep in mind that the initial deposit amount is 100% non-refundable.
If it is less than 90 days prior to departure or after the balance due date then all payments are 100% non refundable.
If it is more than 90 days before departure and before the balance due date that passengers will receive Trip Dollars for the amount paid above the initial deposit.
Trip Dollars are only transferable to siblings, proof of which may be requested, and they must be used in entirety for one trip – they cannot be combined, separated, or transferred between trips or passengers. Trip Dollars are void if the passenger cancels and receives any refund from any insurance company. If the new trip costs less than the passenger’s Trip Dollars, there will be no refund or credit assigned for the difference. If the total cost of new trip exceeds the total Trip Dollars, the difference must be paid by the passenger in order to confirm the booking.