Payment declined - What to look for?

If your payment has declined, the first step is to re-try entering the card information to ensure it was entered correctly and then manually attempt the payment again from your profile. If this does not work, review your bank information to confirm there are no holds, blocks, or limits on your account from your bank.

Contact the credit card company or bank to find out why this payment did not clear. For Visa/debit cards, especially if it's the first time you are making an online payment there may be a hidden online limit. Contact your bank and advise that you are making a payment with the VISA side of the Visa/Debit card. Please contact our office if it will take a few days to resolve before making the payment.


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